Customer Service: Tools of the Trade

Synopsis
Customer Service: Tools of the Trade explains the concept of company-wide customer service and standards.

Audience
This course is for anyone who wants to learn about creating and maintaining good customer service.

Time
4 hours

Product Code: CUSC05

After completing Customer Service: Tools of the Trade the user should be able to:

Choose a phone system for customer contact

Use voice mail and phone etiquette for customer interactions

Set up phone and fax lines

Use electronic mail

Help design a company information web site

Talking to Customers
Wear your phone on your head

Oh dear which phone do I need?

Networking — for computers

Look who's talking... video conferencing

Now what?

Using the Phone
Introducing... voice mail

Phone etiquette — say what?

Phone and Fax Lines
Whose dime is being used?

Nothing but the fax

Electronic Mail
Hello you have mail!

Composing the e-mail

E-mail responses

Communicating with Electronic Mail
Valuable service with e-mail

The ten commandments of e-mail

The Internet
The information superhighway

The Web for service

Presenting a Web Site
Creating an effective web site

The Web's value

This course has the following features:

A glossary

A Skill Assessment

Get more out of your Software
Improve your Skills
Prepare for Certification
Save time every time and reduce frustration.

Our online training material lets you:
TEST your skills
LIST the areas where you need additional training
Take lessons that TEACH SKILLS to improve these areas
Tests your skills again

NO HIDDEN CHARGES.
NO SETUP or SHIPPING CHARGES.
NO ads or banners in the training material.
No selling of your personal information, no email lists.
Just 100% Quality Training at one low price.

Repeat the courses as often as you need, you have 12 months of unlimited access and can view your scores anytime so you can easily track your progress.

Our training is tested and guaranteed to provide RESULTS and save you TIME.

All courseware is online 24 hours a day.
Our courseware is optimized so content delivery is fast even with a 28.8 modem connection.
If you can get on the Internet you can access the training, ANYWHERE, ANYTIME.