Running an Online Business - Customer Service and Payment
Summary:
This course provides an overview of the customer service and payment resources available for an e-business.
This lesson is part of our Running an Online Business online training series which contains 55 hours of self-paced courseware. Our web-based training provides 1 year of unlimited access.
Objectives:
After completing this course you will be able to:
- Identify the different types of call centers
- Use a Web information model
- Define various electronic payment types
- Identify security risks and the ways to protect against them
Outline:
- The Call Center
- Other Customer Service Concerns
- Payment Types
- Payment Systems
- Payment Security
Applicability:
This course is for anyone who wants to get the most out of using Running an Online Business.
Prerequisites: None:
Technical Requirements:
- Internet connection
- Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
- Authorware and Macromedia Flash player recommended but not required.
- JavaScript must be enabled.
Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.
StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisifed online learning customers in
over 45. We have been providing web based training for the past 8 years.
