Customer Service Training Series

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Computer Training Courses Catalog
(PDF Format)

You will receive Unlimited Access to all of the Customer Service tutorials listed below. Your online training courses will be available from anywhere you have internet access.

Summary:

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

This e-learning computer training series includes all of the online training tutorials listed below and is provided in an interactive e-learning format. All courses allow for 1 year unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit .

StaffKit is an e-learning leader in providing Access 2000 tutorials and training. We have satisifed customers in over 30 countries.

Certification: None

Includes:

Customer Service Defining Service

• Define "customers" and "service"
• Gather repeat business
• Get the entire company involved in good service
• Create standards of customer service
• Define a business's customer segments

• Use the best words for getting the message across
• Identify and speak to the customer's style of communication
• Use questions to get more information about a problem
• Handle conflict and angry customers
• Write purposeful letters to customers
• Write effective "bad news" letters
• Write useful instructions and manuals

• Turn complaining customers into satisfied customers
• Create answers to Frequently Asked Question
• Answer internal questions
• Find customer wants
• Find the true sources of problems
• Solve problems

• Create a customer service organization
• Build teams
• Hire the right personalities for customer service
• Motivate customer service people
• Educate and improve customer service people
• Set up a good organizational environment
• Equip customer service for international relations

• Choose a phone system for customer contact
• Use voice mail and phone etiquette for customer interactions
• Set up phone and fax lines
• Use electronic mail
• Help design a company information web site

All courses allow for 1 year unlimited access (1 user), include a variety of features and qualify for CEU credit from Ohio University.


Questions about Customer Service? We now offer 24x7 online support with access to real live experts! Get answers from real experts within minutes via our online chat service. For just $30.00 additional you add our Instant Mentoring service and get your Customer Service questions quickly answered anytime from anywhere.

Customer Service... ... $29.95
Customer Service + 1 Year Instant Mentoring... ... $59.95

You might also be interested in our Business Skills Package which includes all of the Customer Service training courses listed above plus over 154 hours of additional courses.

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"this is the Ultimate Career Development Package."
MidWest Technology Journal

Great Service and Excellent Training Product - Great People
Kenosha, WI

Excellent program, this is a real winner. Thanks. A+
Arlington, TX

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