FAQs (Frequently Asked Questions)
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Can I use the courses with a dial-up Internet Connection?
Yes. All courseware is optimized and runs well with just a dial-up connection.
Are the courses accredited for tuition reimbursement programs?
Our courses qualify for most company tuition reimbursement programs. We currently provides a complete set of courses to help individuals prepare for many certifications including the Microsoft Certified Systems Engineer (MCSE), Microsoft Office User Specialist (MOUS) certification, CompTIA's A+ Certification, Cisco CCNA Certification and others. As the largest provider of these courses in real-time through the Internet at extremely attractive subscription pricing, StaffKit sets the standard of excellence in the training world. Employers can be assured that their employees are receiving a high-quality, instructionally sound online training product that not only enhances professional and personal growth, but also stimulates job satisfaction.
How can I maximize the available screen area in order to minimize scrolling?
Using Internet Explorer press the F11 key. The location line and other tool bars will be removed. This will almost entirely eliminate any need to scroll down to see the lower part of the screen in the course. This can be reversed when you are finished by pressing F11 again.
How do I Complete a Course?
To get full credit for completing a course, you must answer every "Think About It" question. To get full credit for completing a Unit, you must answer every question in that Unit. To get full credit for completing a course, you must answer every question in every Unit.
How can I improve my Score?
If you answered some of the questions wrong and would like to improve your score, you can go back and re-answer every question in that Unit. Your improved score for that Unit will then be recorded.
What is a Skill Assessment?
Each course includes a Skill Assessment, which is a group of approximately 30 questions. The Skill Assessment, accessed through the Tools Tab in the course, may be taken at any time. Your first, current and best scores are recorded. While you may EXIT the Skill Assessment at any time, you must complete it at one sitting to receive a score.
How do I check my Scores?
You can check your scores a number of different ways. When using Internet Explorer 5.0 or above you can assess the scores page through the Course Topics tab. When using other browsers or a lower version of Internet Explorer the scores page can be accessed through the Tools button located in the lower right corner of the screen. Upon completion of a course unit, you will also be able to access the scores page through the Scores button which will appear along the bottom of the screen regardless of the browser being used.
How do I use Bookmarks?
To mark your location when you exit a course, click the EXIT button located in the lower right corner of the course. The next time you sign on with your UserID and Password and select that course, you will be taken to the marked location in the course, even if you use a different PC to enter the course.
(Tip...Do not use the browser favorites or bookmarks to bookmark your place in the course. You must sign in each time for StaffKit Courses to record your scores correctly.)
Can I use the courses for reference?
You can continue to benefit after you have completed courses by using the Course Topics Tab or the Tools button when using browsers other than Internet Explorer 5.0) as a quick reference/review tool. The Course Topics feature allows you to move around within a course and locate specific sections quickly and easily by clicking on the unit or topic in which you are interested. Every line in the Course Topic list is an active hyperlink to a spot in the course.
Additionally, Master Topics located on the My Learning tab or under the Tools button in browsers (other than Internet Explorer 5.0). This list, which is also hyperlinked, will allow you to move around from ANY course to which you have access to any other course. That means that if you are working with HTML, you can enter ANY HTML course, do a search for the topic you need, and be linked to that section in that course in a matter of seconds.
Can I print all the exercises from a course at once?
Through the Course Tools tab under Course Resources you can access the link to Printing Exercises (when using versions of Internet Explorer lower than 5.0 and all other browsers this link can be accessed through the Tools button on the bottom of the screen). This will show a list of the exercises divided by unit. The list can then be printed by going to File and clicking on Print.
How do I copy supplied files?
To copy supplied files go to the Course Tools tab and under Course Resources you will find a link to Coping Supplied Files (when using versions of Internet Explorer lower than 5.0 and all other browsers this link can be accessed through the Tools button on the bottom of the screen). An instruction screen will appear. After reading the screen, click on "Copy the supplied files" link. Save the file to the default directory or the directory of your choice. Go to the directory where the file was saved and double click its icon to extract the individual supplied files. Once extracted, the individual files can be opened or moved as any other Windows file.
Will the courses look different depending on what browser I use?
The courses will look slightly different depending on the browser being used to view the courses. When using Netscape Navigator or Internet Explorer 4 and below the course features can be found at the bottom of the screen. When using Internet Explorer 5 or above the course features are located under the feature tabs on the left side of the screen. The tabs vary slightly between browsers. With Internet 5 and above the tabs on the left consist of My Learning, Course Topics, Course Tools, Search and Help. With all other browsers and versions of Internet Explorer these options are available under the tools button located at the bottom right of the screen.
Can I earn any kind of credit for taking these courses?
Yes, you can receive CEU's - Continuing Education Units - for every course you complete. All of our courses now offer you the opportunity to earn Continuing Education Units from accredited universities for successfully completing any of our courses. CEUs are currently awarded by both Ohio University and Otterbein College, also in Ohio.
Do I need to download a plug-in?
All courses may be taken without a plug-in. But for enhanced interaction within a course it is recommended to download and install the Macromedia Authorware plug-in.
Will there be more courses available in the future?
New courses are added every 90 days. Students receive access to the new courses within their subscription package at no additional cost.
Are there any problems running the courses on Web TV?
All courses should run normal on any web-TV system that supports JavaScript, however, the simulations within the courses will not work.
What is a skill assessment?
Each course includes a 30-question Skill Assessment, which evaluates your knowledge of the course material. The Skill Assessment can be used for pre and post-testing. Both your first and best scores are recorded for your viewing. While you may EXIT the Skill Assessment at any time, you must complete it at one sitting to receive a score.
What can I do to improve my scores?
Once you have completed a Unit within a Course, go back and re-answer every question in that Unit. Your improved score for that Unit will then be recorded.
How can I return directly to my last page completed the next time I login?
The courses use a global bookmark to automatically remember the last page you on. This happens automatically when you click the EXIT button in the toolbar. The next time you sign on with your UserID and Password and select that course, you will be taken to the marked location where you left off. This global bookmarking feature works even if you login from a different computer.
Can I access your courses from AOL?
Some AOL versions can be a problem, however, this is easily overcome. First launch AOL, and minimize it. Then open the Internet Explorer browser and access the Student Log-in through the browser.
What makes these online courses high quality?
Our e-learning courses are based on sound principles, from extensive research in instructional design, adult learning and information processing. All online training courses are designed so that new knowledge and skills will be remembered and retrieved for future use. Each subscription is divided into courses. Courses are divided into units. Each unit consists of:
- A well-defined set of learning objectives.
- A series of interactions that teach the stated objectives.
- A means for evaluating whether the learning objectives have been met.